The quick response; professionalism; compassion and knowledge of what needed to be done and then handling the situation expeditiously. The individuals that I interacted with are a great credit to ServiceMaster! I would highly recommend this company.
When Jordan and John (Our first set of ServiceMaster techs) came to us, they quickly assessed the water damage and went to work. They had a lot to do - removed 3 vanities, took up vinyl and carpeting, and setting up an army of fans and dehumidifiers. It was a lot of hard work! In the subsequent days, Mark came to check on how the mitigation was going (and replaced a balky dehumidifier) and Leslie and Jonathan took care of us the final two days. You should be very proud of your staff. They were all professional, friendly, and knowledgeable.
I really liked the service that Service Master provided me with the drying of the wood and other places in my living room in September. The techs Leslie and Keesha were on time and very professional. They cleaned up after themselves, and were mindful of the things that needed to be done to do the work such as helping me move my fish tank. Ken Ireland the supervisor was also very good at making sure things got done in a timely manner. Also making sure I understood what was going on as far as how much longer the equipment had to be in the room. He was also very good at keeping my insurance adjuster up to date on what was going on. I would highly recommend the techs and this company to do work and I would also consider using them again if the need arises.
Friendly, professional, knowledgeable staff. They informed me of what was being done and why. The work done was thorough and neatly done. The clean up after was well done. I would not hesitate to refer them to my friends, family and co workers!
Eddie Gray appeared very knowledgeable and thorough. He and his helper were efficient and always courteous. They went further than I thought they would in looking for hidden damage. The ladies that took everything down were also courteous and efficient I would have no problem referring them to someone else.
Everyone came, did their work, and left. All is good. The only thing is, when I asked for the next technician to come at a certain time the following day, the message was not passed on to the next day's technician. Other than that, they were friendly, professional, and efficient.
During three visits, your team was professional, friendly and totally knowledgeable about their work and our needs. They were all sensitive to the circumstances, explained everything they needed to do and reflected genuine concern that they treated our property carefully, did the minimum damage necessary to dry out the floors and walls, cleaned up their work sites each time, and kept us posted with progress. You can be very proud of these employees.
The company responded within 30 minutes of the initial call, and they were at my house within 3 hours of that first call. They quickly evaluated the work that needed to be done, and proceeded to do that work. We were very happy with the two gentlemen who came to the house, and with the follow up.