Let's start with our Tech "Zack", came out within a couple hours after my insurance company called Service Master. Zack has made several trips to my house, dressed clean and neat. Very professional. Installed all needed equipment to dry our house out, didn't skimp. Zack is due back today and we know he will be here.
Kenny was great and had excellent people skills and customer service skills. As a first time homeowner, this was my first time dealing with extensive water damage. This process was very new and scary for me because I didn't understand the extent of the damage; however, Kenny took his time and explained the entire process to me from beginning to end. He maintained constant contact with me and always informed me when her was entering or leaving my house. This is the kind of service you need when going through a stressful ordeal such as this. Thank you Service Master and thank you Kenny!
I was very impressed wth you promptness and expertise in handling our water situation. Your person who handled our situation most of the time (Zack) was extremely professional, personable, and efficient. He explained to me in detail the process and timetable. I would employ you again just because of him! An excellent representative of your company.
Thank you for the excellent service we received.
Ken [LAST NAME REMOVED]
I was so pleased with the service I received from ServiceMaster. I had a hot water pressure tank to "explode" and water gushed so hard/fast damaging the floors/walls. The insurance company contacted ServiceMaster to help w/ drying out the floors/cleaning. Zach was here the same afternoon after the adjuster left. He was careful in bringing in the equipment and setting things up that day. What I appreciated the most was him telling me what they were doing and what to expect each day. He was here each day at the time he said he'd be here and checked the floors. The day that the floors were dry enough to remove the equipment, again, he was so careful in getting it out of the house. I really appreciated Zach's help with all of this!