I was very pleased with service master and I definitely will call them again if needed. When my basement flooded I called several restoration services and no one called me back. One outfit was going to charge $375.00 just to come out and give an estimate and said they would put me on the list. Service Master called me the same night the flood occurred and came out early the next day. They did a terrific job and all the guys were very competent.
the people who came out to help me dry my condo were very professional and polite and explained what they were going to do before they started. very happy with Service Master
The only issued I have is after the fire your service was supposed to come and seal up the window that was broken and the hole in the roof. My husband waited up all night into the early morning and after a second phone call saying someone would be at our house in 2 hours and they never showed he finally at 4:00am went to sleep. The tech called the next morning saying he was on the way over claiming this is the first notice he received to come and do the work. He did come within a half-hour and completed the job the next morning. It did rain overnight and no one was there to cover the hole in the roof until the next morning. We were somewhat annoyed that my husband stayed awake into the early morning hours waiting for someone to come but they never showed up until the next day.