I was very pleased with service master and I definitely will call them again if needed. When my basement flooded I called several restoration services and no one called me back. One outfit was going to charge $375.00 just to come out and give an estimate and said they would put me on the list. Service Master called me the same night the flood occurred and came out early the next day. They did a terrific job and all the guys were very competent.
The only issued I have is after the fire your service was supposed to come and seal up the window that was broken and the hole in the roof. My husband waited up all night into the early morning and after a second phone call saying someone would be at our house in 2 hours and they never showed he finally at 4:00am went to sleep. The tech called the next morning saying he was on the way over claiming this is the first notice he received to come and do the work. He did come within a half-hour and completed the job the next morning. It did rain overnight and no one was there to cover the hole in the roof until the next morning. We were somewhat annoyed that my husband stayed awake into the early morning hours waiting for someone to come but they never showed up until the next day.
The company has taken care of me again, this is the second disaster my house has taken that this company has wonderfully helped with the first time was a fire in 2011 like a week before Halloween and when I came back into my house it was better than brand new. This particular time by basement flooded because of a broken piece on my heater and they got me back dry and cleaned up I appreciate all the staff who worked with me please look into the files to make sure that they get the appreciation
During a chaotic time these guys made me feel like everything was going to be alright, they came in cleaned up and followed up daily. One guy I think his name is Brian (I’m not good with names) but Brian communicated almost daily to check how the clean up process and water drying was, I really appreciated that!! Thanks for acting so quick and professionally!!