Crystal and Brian have treated us like family and respected our home and belongings as if it were their own. Crystal has hugged me when I was having such a hard time in the beginning and her personal touch has made us feel so at ease through this whole process. Our primary residence is 7 hours away but with Crystal and Brian on site we have so much more confidence about a light at the end of this tunnel!
I am very pleased with the work completed by Service Master. Kathy helped me in every way possible to get the process started, understand the process, and even gave me some names, that I asked her for, of contractors to help me get my home back in order. Mike was very professional in getting everything checked, and setting up the machines needed to dry my home out. He came back everyday needed to keep track of the drying process and monitor the number of machines in use, inside and outside. Sam did his part in helping Mike take care of my floored home, even to the bad part of crawling under my home to cut the bellypaper. Before they finished both ended up under my home at one time or another. I think Service Master has very good employees working for the company.
We called your service on a Sunday night after hours. An actual person answered the phone and gathered our information and contacted the technicians. They were at our house before the time that they said they would be there and we couldn't have asked for better seervice. They were extremely kind and professional. You truly exceed the Service that the title ServiceMaster implies.