We had a mess from a water pipe leak, and ServiceMaster staff came in and took care of it within a short time. They were professional and very friendly! We were amazed at their focus, attention to detail, and the speed of their work! Thru each stage of the process, they explained what they needed to do and reassured us that we would have our kitchen back in good order soon. We worked with them, and they took care of everything! We really built a trust in them because we didn't have to hire subcontractors and others to get various parts of the job done - they took care of it all by giving us suggestions when we asked and they got the best professionals to do the work. Best of all, they worked with our insurance carrier to be sure we had everything covered and there were no surprises! ServiceMaster took a catastrophe and turned it around because we now have a beautiful kitchen and there are no more leaking pipes - restoration complete!
In contrast, I need to mention that we called another professional restoration company at the same time just to get a second opinion - they came to our house, pulled down drenched insulation from the basement ceiling and walls, threw it in our laundry sink, and when we didn't sign their contract - THEY LEFT! The insulation, now exposed to air, sent wet mold spores throughout our house and made a bad situation even worse! We immediately decided to use ServiceMaster, and we are glad we did!
The representative, Matt Wahlgren made sure that he went above and beyond what was required and treated my home like he would a family members'. He checked back daily for a week and made sure everything that could be done was completed in a friendly and professional manner.
We recently had a water line crack underneath the floor. This caused a flooding issue at our business. Service Master did an excellent job cleaning it up. They came over immediately and were very professional to work with.