Tony is superb! pleasant personality and knows his kid big time well!
keeps the customer informed in a warm way but recommends necessary procedures in a professional way!
You absolutely need to identify which location you are coming from...Between Service Pro and Service Master it can take a customer all day trying to call you back.
I definitely want to see the FINal invoice CHARGE that you submit to American Family because I am your customer and also have a speedy deductible.
Your company has a way of securing the insurance company and claim number but I absolutely insist that I get a copy of the work performed on the dates occurring and every individual charge along with the final bill you have submitted to American Family.
There is no doubt you cover your so called charges with abundant signatures from the customer to cover your charges but I insist that I see the final bill submitted to American Family insurance and am shocked I had not already gotten a copy.
I realize we as customers are at your mercy in an emergency but that should not allow you to hide the charges from the home owner which makes us suspect of your business practices.
Tony and his team were always professional, respectful and friendly. They were always responsive to my phone calls and very prompt and efficient in their service delivery. They took the time to explain everything to me.
Shawn was absolutely great. we felt like someone had our back through the entire process. Shawn explained everything several times and helped us through a very difficult time. There are few and far between people as caring and supportive as Shawn is. Thanks again Shawn A+++
Professional servce with Justin always calling and giving me a time he would arrive. Very thorough in making sure all items we're dry or removed if needed be. I'm confident that the best job was done. Thank you