Service Master was at our home within two hours of being called!! Cleared and bagged wet carpet floor tiles and took them away for disposal. Set out about twelve commercial fans and a large dehumidifier. Returned three more times within the week to check how everything was drying. Moved things around if not dry in some spots. Picked up and loaded in his truck the ceiling tile that homeowner had removed and piled by back door.
He told us before leaving when he would return and then each time called to say he was on his way/often giving the exact time he would arrive. Amazingly prompt!!
Very personable and hard working. We were so impressed and appreciative. It was wonderful to have such response and help in the midst of a miserable time for us.
Prompt courteous service. They came and dried the self leveler under my brand new wood floors so that we didn't have to tear all that up. Each tech that was here was very polite and explained their process each day. They called before they came. Thanks!
Prompt, curtious, friendly, keep you informed of each step and what is planned next, called to let me know what time they were going to be arriving for the day, always asked if I had any questions or concerns.
Very professional and thorough but also very understanding and personable. The process was extensive because of insurance requirements which was difficult to manage with my husband with dementia but when I called to ask that the equipment be picked up the manager came out himself and did it. He was so kind, it was such a blessing. He made a difficult day so much better. You are so lucky to have staff like these.
Service Master was there fairly quickly after we called. As I was not sure how things like this went, I was somewhat confused as to what they were doing at times and I think they needed to communicate better, especially the first day when you are so emotional about your loss,etc. An example is when they started tearing up all the flooring and just bits and pieces of it in different rooms. I knew the dining and kitchen area needed to be redone and basement, but when they ripped up the linoleum in a couple spots in the bathroom, I did not know why. And so now, we have to redo the floor in the bathroom too. Was it necessary to do that? I stopped them from doing it to my bedrooms as there was minimal damage in those areas. They also called my husband and told them they would be arriving one day at 11 but did not say why and he didn't ask. ( I then made them change the contact number to mine. Anyway, a crew came out to move things. I did not understand what they were moving and to where. The head guy explained that they were taking stuff to a pod (which we deferred) and would take it and clean it. We had nothing for them to do or clean so it was unnecessary for them to come out. We did a lot of stuff on our own. Since they were there, we had them help us get a loveseat and couch out from the basement. They simply quit trying with the couch as they said it was impossible to get this out. 2 minutes after they left, my son and I had the couch out in the garage. I have a feeling you charge for every single little thing so I hope I am not charged for taking out that furniture because they didn't. Nick called everyday prior to him or someone else coming over to check the dryness and move fans or take fans. Overall, I was satisfied with the service. I just think better communication initially would have been good. Its a very hard and emotional thing to go through when your house and belongings get damaged, especially when it was all just remodeled! But overall, I believe everyone who came out knew what they were doing and were nice.
You guys were very professional They constantly Ask me if there was anything that I have concerns about they came in daily to monitor the situation that I had going on at that time and kept me informed about what needed to be done I truly thank You guys for all of your work