Service Masters project manager, Juan Carlos was a blessing sent to our home. His thorough approach to getting the job done correctly and kind words as he guided us through the process of mitigating damages put our minds at ease, fully believing that we were being taken care of by someone who cares our home as much as we do. Thank you again, Juan and we hope that if we're ever in this situation again, that we'll have you by our side!
I am so sorry. I wrote a very long comment, commending Ole Rocha (Senior Project Manager) and Juan Carlos Torres (Project Manager) for a job well done but, my computer received an automatic update and erased all of it. To shorten it, they responded immediately even though it was 11:l5 in the evening, introduced themselves and gave me their cards when they entered my home, assessed the need, turned off the hot water heater, vacuumed and set out fans and machines to draw out the moisture and left at 3:23am vowing to return at 8:30am to meet with the plumber. They were here on time and met with the plumber. They are always available for meetings to ensure the operation runs smoothly, or on the phone. They even call to check in. I have been please with their work so far, but the job is not complete. They are waiting for the lab report from the Asbestos/Lead test. When that is received they will determine what is needed. Juan Carlos was here today, January 29, 2024 to meet with the AAA Adjustor and together they set a proposed plan but the final determination will not happen until the report is received. So, to date, my evaluation of work and time continues to be "10". I will finalize my evaluation when the job is complete. (Please do not share my name, address or phone numbers. Thank you.)
Edwin the manager was fantastic and professional. He walked me through step by step and explained everything that would be done to my home. He kept me in the loop throughout all the process via text and by phone. He listened to my concerns. He did an amazing job communicating , finalizing his work with a complete breakdown of what was done. Thank you and your crew for taking care of my home and your excellent service!