You were very prompt in getting to our home and immediately going to work to clean up and help mitigate any further damage after a pipe burst in our attic.
The owner came several times to monitor the progress and assure us that everything was dry and free of mold.
Later I asked for a "dry out letter" for our records and the office immediately sent me a very thorough letter with proof the the home was dry and free of mold and photos of all the damage and the clean up progress.
The technician who worked on our house (Jesus) was professional, efficient, and had all the equipment and technical knowledge to do the work. He clearly was on the lookout to make sure he not only finished the work that was already estimated, but also discovered another area (the back of an adjoining closet) that had been affected by mold. He pointed that out, got our OK, and took care of it too.
You do whatever is necessary to complete the job without destruction. I was very pleased. The fee that I was quoted was reasonable and did not change due to unforeseen changes. Your framer was excellent and reasonable. Additionally, you always responded to my inquiries and made the mold remediation reasonable and painless.