I’m impressed with your staff!
Edgar, who handled the demo was friendly & competent.
The front office staff were helpful .
Most of all, Jesse , who did the estimate was willing to take the time to explain how the process worked. Since this was my first time having a claim & being an older widow, I was overwhelmed & appreciative of his help.
The first people who came to our home was the Mitigation team headed by Nick.
That team was outstanding! Nick explained everything in clear terms that we understood.
The actual team was superb in the way they went about their task of cleaning up the mess caused by the water leak. They were polite, did not play loud music, and were very friendly.
We thank Edgar in particular. He was outstanding in letting us know what was happening, and he kept his appointments on time.
We are very impressed! They were on site within an hour of our phone call at 9pm & were there for several hours getting standing water out of our home & fans to dry out. The pack out went extremely fast & the removal of cabinets, tile, & Sheetrock as well. They have done an amazing job. Now if we could get Farmers insurance to pick up the pace we would be remodeling, but it’s been sitting empty for 2 ½ weeks waiting for the approval to move forward. A big thank you to Garren, Tonya, Sugey, Matt & Carol for keeping me sane! Donna & Chuck Tramontana
We would recommend in a heartbeat!! Thank you!!
They are very professional, friendly and have great customer service. They also explain their process in detail so you know exactly what will take place.
Marco was friendly and professional. He was very good at communicating what he was doing and what to expect. He always called ahead of his visit so I could lock up the dog, and he was able to accommodate my varying schedule. 10 fans were used to remove the residual water from a flood and all the electrical lines and tubes were taped down for safety. He (and Julio) left the rooms as neat as possible.
So far, everyone has been very good very polite, very professional. They have cleaned up any messes and have been very considerate to my wife and my self. I’m very pleased so far.
The 2 men that came Marquis and Darius
We're very nice and set up the equipment pretty fast. Everyday they came back at the time that was scheduled. It was 4 days to dry. Marquis knew what he was doing and let me know what was going on everyday. Both men were professional and knowledgeable. Thank you
Katrina called me everyday to remind me of the appt. The next day. She was very nice and got me set up from the get go. She also answered all the questions I had. This was the first time flooding in my home so I didn't know what to expect. Thank you Katrina