The Serviemaster reps were professional, on time and polite. They made me feel like they thoroughly investigated the extent of the damage and worked to provide me with an accurate description of loss and replacement details.
Referred to Servicemaster DSI from my insurance agent after a water leak in our vacation home.
Great communication from initial contact, Branch Manager, Project Manager and Crew Chief. All three fully explained the process and provided guidance throughout the restoration. Always available in person and via cell phone and emails to provide personal and professional assistance during our stressful time.
Trevor Whitlow, our project manager was helpful in working with my insurance adjuster and provided timely and important correspondence and photos for claim.
Efrain Ortega, SRM's crew chief, directed a well trained group to eliminate further water damage to our home and personal property. Removal and disposal of drywall, ceilings, floors and insulation was completed incredibly quickly. A benefit, no doubt, from his vast experience.
I would highly recommend Servicemaster DSI to anyone that had a home disaster.
This was the first time we needed to use the services of ServiceMaster DSI of Downers Grove. Mr. CJ Veldman was very professional and knowledgeable and addressed our needs immediately. We would call upon your services again, should we need to.
MetLife scheduled a fast response the next day for my basement. The service was professional, took care of our personal property, took moisture readings and setup drying equipment.
Very nice employee's!