The project manager, David, was very professional and knowledgeable. He made suggestions about what needed demolition and restoration, but never did we feel pressured into having something removed or ripped out. He was very sympathetic with our loss, and kept us informed every step of the way. David offered ServiceMaster for restoring our area back to its original condition and gave us a written estimate. We were clearly informed that it was our choice as to with what and how the restoration would take place. The demolition crew was very efficient and skilled. They cleaned up beautifully as well. Everyone was very polite and accommodating.
The cleaning ladies were amazing, exacting and complete. The demo and construction was done well.
Only concern was the length of time caused by little communication from the person in charge of my account. Did not know who was doing what and when. I had to follow up on all aspects once the construction started.
The Serviemaster reps were professional, on time and polite. They made me feel like they thoroughly investigated the extent of the damage and worked to provide me with an accurate description of loss and replacement details.