Chris arrived within an hour of our first call to our insurer on Jan 3. He quickly set up drying equipment. When the plumber IDd another leak, Chris quickly set up more drying equipment, so the drying process began within a few hours of leak ID (as soon as plumber was done.) Jason came promptly to do the teardown. All was dry within a day, and Chris came back very quickly again to remove the equipment. All was polite, clean and quick.
Your guys dud a great job shoring up our brick wall. I never expected someone to drive through it and almost wind up in my pool so it was an emergency situation as I live on a very busy street and can't have an unsecured pool. So even though they had to come at 7:30 pm to do this work they did even cleaned up some of the bricks that were very close to the edge of the pool.
Ivan and the team were great! We had a great experience working with ServiceMasters. They were quick, showed up daily with notifications as to when they would be arriving and helped get our water damage dried out as quickly as possible. I am very satisfied!
ServiceMaster treated me with respect, dignity, and patience. Especially Ivan, Jerardo, Laura, Jungi, Carlos regarding my water claim. They were flexible in scheduling when we both needed flexibility(me due to having to come from the Hilton where I was staying, and them due to emergency calls from residents out of this area.) They treated moving furniture and contents delicately. The took the time to answer questions which gave me an added sense of comfort.
Please share the above comments with them.
Thank you for your service