Your guys dud a great job shoring up our brick wall. I never expected someone to drive through it and almost wind up in my pool so it was an emergency situation as I live on a very busy street and can't have an unsecured pool. So even though they had to come at 7:30 pm to do this work they did even cleaned up some of the bricks that were very close to the edge of the pool.
Ivan and the team were great! We had a great experience working with ServiceMasters. They were quick, showed up daily with notifications as to when they would be arriving and helped get our water damage dried out as quickly as possible. I am very satisfied!
ServiceMaster treated me with respect, dignity, and patience. Especially Ivan, Jerardo, Laura, Jungi, Carlos regarding my water claim. They were flexible in scheduling when we both needed flexibility(me due to having to come from the Hilton where I was staying, and them due to emergency calls from residents out of this area.) They treated moving furniture and contents delicately. The took the time to answer questions which gave me an added sense of comfort.
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Thank you for your service
Nothing has yet been restored, HOWEVER, my first contact with the company, Amy, Carlos and Brenden have been amazing! The professionalism and the care and concern I am receiving has been incredible! It has been 27 hours since the fire in my home and I feel like I have friends that are jumping in to help me though this terrible time! I am looking forward to see what else they will do for me and my family. They have taken so much stress off my shoulders! I cannot tell how much I appreciate all you are doing to help me with this mess!
The front man was professional, considerate and friendly. Jamal came in and started things with explanations. He took charge in a quiet efficient way that helped with the stress. He should be a given an award for patience as I called him on a weekend & he calmed my concerns. He has the abilities & mannerisms to work in a higher position. Excellent, as well as Clyde who took out carpet, etc. He was very kind and sincere. My husband went to ER during this nightmare of water damage & the teams were wonderful.
the pack up team lead by David was good as well-Angel, Laura, Kunji, & Manuel. David & Angel came the second day & were in good spirits even though they had the heavy work & more packing. Impressive.
All the people I have come into contact with have handled it with caring, knowing this is chaos when your home is torn up. I am concerned about tomorrow & abatement as I do not want built in china cabinet taken out, but careful removal .............it is not easy to replace old pieces & once gone, may not be replaced. Thank you & yes I will recommend this company.
The personnel were timely, very efficient, organized, and most important to me they did not leave a mess when their task was completed. Isaac was excellent when it came to communicating what was happening and when.