Luvia was professional and her empathetic communication style during this process was very much appreciated. Luvia welcomed questions including repetitive questions. I would recommend Luvia to lead any project!
Devin, Johnny and Louis were all very professional and thorough. They also cleaned up after cutting holes in the sheetrock. My only complaint is Johnny removed my solid wood baseboards and quarter-round to punch holes in the sheetrock. He never asked me if I would like to dry them out or discard. Either him or his helper took them and threw them away. Now I have to pay my contractor to replace/repaint baseboards in that area. I suggest training the technichians to ask homeowners what they would like to do with the items removed during restoration.
Your crew was top notch. Professional and personable. Respectful of home. Worked in an efficient manner and explained things simply and thoroughly when asked. Were prompt when they set appointments to return for moisture readings. I hope to never need your services again, but if I do, I would definitely call on your company again.
The crew was friendly and very hardworking individuals. They cleaned the soot and went above and beyond anything I expected. Luvia kept me updated and informed. I would recommend them to anyone who has need of these services.