The service I received was outstanding. I called the main number and was told a local representative would call me back. Less than 15 minutes later, I received a call from my local branch and was told a technician would be at my home that afternoon. The technician called to tell me when he would arrive and he arrived promptly at that time. From the time I called to the time a technician was in my home, it was less than 2 hours. The technician was professional, efficient and explained my options thoroughly. He completed the work independently and efficiently and informed me when he would return. I was extremely pleased with the service.
All Kingwood Service Master we efficient and helpful, going out of the way to explain the process as well Stephen went out of the way to help my husband who has Parkinson's and was frustrated that he could not do more this was a bigger job that any one individual could do. That was very helpful!
The SM Techs that came to my home Andrew and Steven were great to work with and were very knowledgeable and came up with a effective drying solution for my home. Also the 1st crew led by Andrew did a good job of cleaning up after cutting the loose Sheetrock and cutting holes in the Sheetrock so that the Sheetrock would dry out. Overall SM did a great job.
The Service Master team was extremely professional and friendly The Service Manager that came out to our home explained each step of the process and answered my questions along the way. The team was on time for each scheduled appointment. I would highly recommend Service Master.