They came to the house the same day I called them. I had two different service techs, same one on the first day came back the second day and the other one came out the last day, and both were friendly and knew what they were doing. There was a miscommunication when the tech came the second day. I thought they were going to put fans and the dehumidifier, which they did, but I was surprised when he said he was removing some of the carpet. It wasn't a problem, but caught me off guard. Overall I don't have any complaints. I hope I don't have to, but if I had another water damage I would use them again if needed.
I liked almost everything about your company. What I did not like was an omission from my point of view.
I needed to know that it could take several days for the drying to complete and that the fans (which are EXTREMELY noisy) would be on 24/7.
Your staff were professional and friendly.
I hope I never have need for your type of service again, but if I do, I will be calling you.
I have high praises for the guys that I worked with. Very professional, very knowledgeable. They were very friendly and worked very hard. It’s not a service I’d want to have to use again but if I had to Service Masters would be the only company I would use.
I had water damage in most of my home. Service Master responded very quickly. Every one was kind and considerate. I was overwhelmed, they guided with a efficient plan and helped solved many questions I had.
I can't tell you how thankful I am for Service Masters and the expert, knowledgeable people that work there.
The service I received was outstanding. I called the main number and was told a local representative would call me back. Less than 15 minutes later, I received a call from my local branch and was told a technician would be at my home that afternoon. The technician called to tell me when he would arrive and he arrived promptly at that time. From the time I called to the time a technician was in my home, it was less than 2 hours. The technician was professional, efficient and explained my options thoroughly. He completed the work independently and efficiently and informed me when he would return. I was extremely pleased with the service.