Your response was immediate. Your staff focused on my comments, concerns and my
home issue. Your staff was informed. I will not hesitate to use your service again if needed and
I will recommend your service to friends and neighbors.
The staff: the young woman who packed my items (I forgot her name), Marvin, Matt, Chris and Rocky. Everyone was kind, professional, effective and very reassuring. I was very disappointed that a broken pipe caused the damage, but your crew worked hard to clean up and correct the damage. I am so very grateful for all that they have done.
Mazell N. Huggins
Dear Mr. Ward and anyone else it may concern,
We recently had your ServiceMaster team member, Chris Isaacs, come to our house to help with water damage incurred from a faulty air handler.
Being as this was my first experience dealing with Home Owner's Insurance claims and water damage, I have to say that ServiceMaster far exceeded our expectations. He was prompt, always communicated effectively about arrival times, was polite and friendly. I appreciated the continuity of having the same person every day, and he was willing to work with my schedule. He answered all my questions clearly and included me in the process. I appreciated him sweeping and cleaning up on the last day! I don't think I've ever seen a worker do that before and I was very impressed.
I would also like to highlight you, Chris Ward, for though our conversations were brief over the phone - I always felt like you were involved and accessible, were there to be any problems.
Thank you for making this painful process easier, and if I could request ServiceMaster and Chris every time I would!!
Your representative Marvin Fulton couldn't have been more helpful. He was efficient and very pleasant to work with. He is certainly an asset to your company and you are fortunate to have a Representative like him.
The crew did an exceptional job. They were very knowledgeable of their job and responsibilities. They kept me informed on a daily basis. Marvin,Randall and Chris are truly an asset to your company.
Exceptional response time. Caring for the feelings of the customer and making sure that I understood exactly what was being done to insure there was no further damage to my home. They made sure that all of the damaged materials were disposed of in a timely manner. Was very professional and knowledgeable! My representative was Marvin and I would highly recommend him and this company!
The crew was a joy to work with. We were a little nervous of them taking some of the pictures that show some of our belongings. Normally we would have our attorney send you our standard letter but we were assured that you have safeguards in place.
I liked the way that your service people showed the respect for us, in their manners and professionalism. They did a great job and cleaned up after themselves each day. The workmanship is beyond explanation. Thank you
Chris Ward showed up quickly and knew exactly what needed to be done. He took care of the damage and kept me informed regarding the work. He was always polite, friendly and reassuring, and all of the work was done well. I was very happy with my experience.