Prompt, courteous, professional, and thorough. A fluke accident in my first floor powder room resulted in a busted pipe with water damaging several rooms. The Team was amazing. They made a very bad situation bearable.
The employees who come out to do the work are personable, explain what their part of the process is, seem to have plenty of experience, get the job done quickly, punctual. Unfortunately, we have had to use their services 3 times now over the past 20 years. (2 neighbors will leaking hot water tanks/ our water tank once) Each occurrence has been the same.
Your employee, Tom, he was great. Not only did he remove everything that had gotten wet, but he did it with a pleasant and kind attitude. He explained what he was doing and why. He was very respectful and helpful, he is a real blessing.
The workers were very clear about what they came to do and then they went about the business of doing it. After taking out the damaged and mildewed materials they then disposed all of the damaged material in a quiet manner. In addition there were machines placed all over the basement to dry out the remaining parts. Very pleased with the whole job.