We had had a water line that became clogged during heavy rains so that several inches of water built up in two rooms of our house. After a call to ServiceMasters they sent over a team that immediately started a restoration process. They took immediate action to prevent further damage to our furniture and furnishings. I give ServiceMasters an excellent rating for helping us navigate a dangerous situation
All staff are polite friendly calm and reassuring. Easy to get a hold of and returns calls promptly. Kept mess to a minimum and cleaned up when needed. Protected carpet.
All the team members that I dealt with were very professional, courteous and polite. They all had good communication skills and explained the process well. The team members worked very hard, some of the work was extremely difficult to complete and they always had a smile on their face when doing this work. Very grateful for all the support to get my home cleaned and safe for me to live in.
I could not be happier with the service and support from the team handling my house after a devastating fire. Everyone involved with the process has been so very helpful and understanding during what has been an obviously stressful ordeal. I would highly recommend your company.
Ryan and the team were great. Respectful of the home, on time, answered my questions, and worked well with my schedule. They did their best to save caninets, trim, floors, etc.
They came out and were very specific about how and what they would do and gave us a timeline. We are in the very early stages of restoration, but so far, so good.
The crew was professional, respectful and on time. Each morning they would tell me what the goals were for that day. When my stuff was returned, the boxes were well labeled and in the rooms they were packed from. I’m still unpacking, but 20 boxes down and all is well!