I called at 8:30 in the morning and had a rep.out by 1:30. Once work was approved by insurance company, a crew was sent out the next day for demo. and drying out floors and capets.
I enjoyed working with your service people and phone contacts. They were very informative & explained everything & answered all of my questions. They also worked with my time schedule. Big plus.
I will work with your company again in the future.
We had had a water line that became clogged during heavy rains so that several inches of water built up in two rooms of our house. After a call to ServiceMasters they sent over a team that immediately started a restoration process. They took immediate action to prevent further damage to our furniture and furnishings. I give ServiceMasters an excellent rating for helping us navigate a dangerous situation
All staff are polite friendly calm and reassuring. Easy to get a hold of and returns calls promptly. Kept mess to a minimum and cleaned up when needed. Protected carpet.
All the team members that I dealt with were very professional, courteous and polite. They all had good communication skills and explained the process well. The team members worked very hard, some of the work was extremely difficult to complete and they always had a smile on their face when doing this work. Very grateful for all the support to get my home cleaned and safe for me to live in.
I could not be happier with the service and support from the team handling my house after a devastating fire. Everyone involved with the process has been so very helpful and understanding during what has been an obviously stressful ordeal. I would highly recommend your company.