ServiceMaster contacted me in less than an hour after I called my insurance company to report a fire in my house and to file a claim. The management of the local ServiceMaster came to my house about an hour after they had called me which was on a Sunday. They could not possibly have been been more responsive than that. They did a complete walk through and clearly explained all that would need to be done to mediate the smoke damage in my home.
The crews were here the next day and they were very thorough. Th crews consisted of three to five people each day for about 13 days doing extensive cleaning. We were very impressed about how hard they worked each day and how they took pride in doing a remarkable cleaning job.
The response to my hot water heater disaster that flooded my basement was extremely quick and within 5-6 hours my basement was free of all standing water. The two man team then proceeded to set a massive dehumidifier and several huge blowers that stayed in my basement for 3 days to dry out the entire basement. The professionalism and determination to act quickly and get the job done was above my expectations. We had just sold our house and the water problem had it taken longer would have created a big problem for completing the sale.
It's a total package of excellent customer service with
Great knowledge how to mitigate damages.
Everybody seems to sign from the same
songbook . Friendly service, take all necessary steps to mitigate damages。courteous service from every aspect
of all contacts
Everything was cleaned to perfection,no detail left undone.The crew were professional but friendly.I was totally comfortable with them in my house.I would and will recommend ServiceMaster to anyone who needs this service.I doubt anyone else can compare with these terrific people.