I think first and foremost it is your people. mThey are knowledgable, they have a strong work ethic in what can be pressure situations. They are courteous and communicative.
They have to work as a team even though there are many challengers with scheduling , delays and increased scope..
My insurance company recommended ServiceMaster after I experienced water damage in my basement. I could not imagine navigating this household emergency without their timely and professional assistance. ServiceMaster quickly assessed the situation, devised a plan, and sent a team of knowledgeable, competent, kind, and patient professionals who were all committed to helping me get things back to normal.
Thank you, ServiceMaster. I am so glad my insurance company recommended you.
I thought everything you did was respectful, and trying very hard to relieve my stress. I honestly could not have had a better team looking after me. Right from my initial call to Castle Maintenance, they have been with me for furnace service since 1997, who came immediately, and then called Thuro Mechanical . Now called my home insurance Belairdirect who treated me like family. Thanks Brittany and Matt, who went above and beyond with this being 5 days before Christmas. They stayed in contact through the whole process until completion. I am a senior and did not have to lift a finger to remove anything or even clean up. ServiceMaster everyone of you deserve a gratefull thank you from me. THANKS TO EVERYONE YOU ARE ALL A SPECIAL TEAM.
Very professional, they were on the job very fast from the time I put my claim in , all there contractors very professional and did a awesome job , thank you
Jason and Kandyce of MaterService, were very. supportive and. understood the stress I was under and they helped sort it all out under the circumstances. Thank you to all that was involved.
Professional, courteous, respectful and easy to contact! This company also does excellent quality work and is meticulous about not only how well itβs done but keeping things tidy along the way. not to mention how well they clean up upon completion! Everything was put back just how it was! I am 100% satisfied - this kind of service feels so rare to find these days - both in terms of the customer service as well as quality workmanship
Thank you!
The entire process was very good. Customer service from project manager, adjuster and staff was excellent. Follow up from Bailey, Miguel and staff working in house was clear concise and timely.
From start to finish we were treated with concern and respect.
Time lines were given and every effort made to accommodate our schedule.
The workers from the carpenter to the setup and reset people were most pleasant and efficient.
The carpet we chose was installed as promised and adds to the overall result.
We would highly recommend Service Master to anyone requiring these services.
Please pass on our thanks to everyone involved in our basement restoration.
Morva and Cindy Cook.
Servicemaster is prompt with their team when called for help with our flood situation. We are returning clients and would highly recommend their services. They work efficiently and helped our business to be reopened in a quicker time than expected. No situation has guarantees but they work to give great results.
Servicemaster was very professional and followed up in a timely manner with all their commitments. Communication was excellent, in particular we really liked the notices of when they were arriving and leaving.
Myles, Della, Eric and their crews were great to work with. Nothing was too big a deal. They would always go out of their way to please you.
We were extremely happy!
Elaine & Terry Schmitt
Your staff did an excellent job doing our basement room, they were very efficient in everything thing they did as well as very respectful! A great job done thank you!
I appreciated the professionalism of your staff. Also they explained everything they needed to do in detail and why. They worked diligently and were very efficient. They respected our feeling concerning the whole reason why they were there and the job they needed to do. They explained each step and the reason.
Diane Moll and friends.