Daniel, Shaleen and your team were excellent. Good communication. Kept us informed. Trades were very good too. It took a while to get the adjustor approval, but once that happened, it went in a clockwork fashion.
The flooring company you used was amazing!!
Kevin and Nikki
Subject: Appreciation for Excellent Service by Project Manager Kunwar Chatwal/ServiceMaster Restore of Fraser Valley
Claim no:[PHONE NUMBER REMOVED]4
I recently experienced a water damage incident at my home, and I would like to take this opportunity to commend your Project Manager, Kunwar Chatwal for the outstanding service he provided throughout the restoration process.
This was my first time working with your company, and I am extremely pleased with the level of professionalism and support Kunwar Chatwal demonstrated. He was patient, calm, and understanding with our family during what was a highly stressful and frustrating time. His dedication and willingness to assist in every aspect of the claim were truly commendable.
Kunwar consistently coordinated with both his crew and me to ensure the work was completed according to plan and to a high standard. His communication and attention to detail made a significant difference in managing the situation smoothly.
I have already shared my positive experience with my home insurance provider, specifically highlighting the excellent service provided by Kunwar. I will not hesitate to recommend your company to family and friends. Furthermore, I would be confident in choosing your company again for any future restoration needs.
Thank you for your exceptional service.
Sincerely,
L. Samuels
Everyone was very professional and efficient as they could be under the circumstances. Also very accommodating when i needed an extra 3 weeks in order to accept the return of my belongings.
All in all i would highly recommend Service master for any restoration services needed!
Brad Ryan/Surrey BC
We were flooded because the city's storm sewer was plugged ... This was the first time that my wife and I made a claim on house insurance ... Service Master was very helpful in navigating the workflow to restore our home ... They identified damage in areas that surprised us which demonstrated their experience ... Their subcontractors worked quickly and and their work was of good quality.
The Service was excellent... Simon was very knowledgeable and helpful. (Especially with the process and what to expect) Phone calls were returned in a timely manner. Work schedule was followed and the work was well done!
I sent this before:
Dear Candace,
Attached is the signed certificate as requested.
I want to extend my sincerest gratitude to you and your team for the exceptional restoration work on my home. I was truly impressed by the professionalism, skill, and courtesy demonstrated by your staff throughout the process.
The results of the restoration were remarkable—accurate, thorough, and exceeded my expectations. It was a pleasure getting to know the dedicated individuals who participated in the project. Their hard work and commitment left a lasting positive impression.
Once again, thank you for your outstanding service. I truly appreciate everything you and your team have done to restore my home to its former glory.
Best Regards,
Dr. [NAME REMOVED] Esselen
N.D./N.M.D., PhD
+1 [PHONE NUMBER REMOVED]
[EMAIL ADDRESS REMOVED]
www.naturewavehealing.com
All the contractors did a great job The flooring was put in perfectly
Cleaning people did an excellent job
Shaleen was on top of everything ,knows her job and was very friendly and helpful