As soon as I was in contact with you, Jered came out within an hour and put everything in place to get the job started. He wouldn't even take a minute out to watch The Ohio State team playing football when we invited him. He was totally professional and extremely dedicated and efficient.
Then the follow up team did the same thing. Really punctual and thorough.
Brad who did the work on the two levels of flooring in the utility room worked tirelessly to do the job thoroughly and quickly. It was laborious, but he did it with a great attitude. Corey came to help and all made this mess so much more tolerable. Don also was a delight and professional.
Thanks for being there!
Your employees were professional, friendly, knowledgeable, and willing to share their thoughts and findings with me each of the 12 days they came to dry out my house from the split in the refrigerator water tubing. My only concern was that after the reconstruction of the damage caused by the split tubing and you came back to deep clean my carpets, you did not remove all the stains in two places (one in dining room and one in living room) where your fans and or dehumidifiers were placed. Other than that, thank you for the high quality service you provided. ***You can share my name only if I will not receive any telemarketing calls or emails.
Mark Mukder was very professional gave us excellent customer service as he gave us a fair bid that was approved by the insurance company. I was totally ready to let him go ahead with the cleaning until a long time friend from Florida who is out of work offered to do the cleaning and rebuild of the house while staying there. He has been on it nonstop for last two weeks so I was very for rusted and he really needed the work. I am sorry that I did not get to use your service as it seems like a fair and honest company
You acted promptly to resolve the immediate problem. You also brought in other contractors to take care of damage caused by the water leak. Everyone worked well with our insurance adjuster in getting the information needed to him to expedite the claims process. Being out-of-state and unable to be present to arrange the needed contractors was a great relief. The fact that everyone responded positively to the need to finish by a closing date was truly awesome. I cannot say "thank you" enough for how easy you made what seemed like an impossible situation.
They arrived in a timely manner and worked to clear up the water, disinfected the area, moved the items we had off the damp floor, and used fans and dehumidifiers to help with getting rid of moister. All of the agents we dealt with were friendly and knowledgeable.
Your quick response, follow-up and work with the adjuster and the competent people you brought in for restoration work including the piano, dry goods, appliances and counter tops, painting and new cook top installation. An area for additional training is elimination of cleaning solution drops falling on finished, uncovered surfaces like tile floors and cherry tables.
Service Master came in and wiped down everything, walls, frames, shelves. They didn't miss a thing. I came home to find them washing my dishes! When I said, "You don't have to do that" he said,"That's what we do. You can go sit down and rest." I couldn't believe it. They were soo nice and friendly.