No 1. Staff. Your employees were very knowledgeable of your process and very kind. I was so overwhelmed and saddened by my whole basement being covered with sewage. This is a violation to you and your home for this kind of disaster.
Joe was awesome to explain the process and I was able to contact him by cell anytime I had a question. He always responded. Also, he checked in and observed how his staff was doing.
The two young men that had to do the disgusting cleanup job were fantastic! They always had a smile on their face when I'd go check to see how things were going or if I had a question. I needed those smiles to lift my spirits. I left my house hours during the day to get away from it all and these men are very reliable to keep on working
Not only was the sewer backup disgusting and filthy, It was costly! You see I had just had a water backup in my house 2 years ago from broken plumbing at the water main in my driveway and in the plumbing under the cement in my basement flooring. So, I had just replaced flooring, walls, furniture, and the whole works. Sewage is much much worse.
No 1. Quality. Everything that needed to be removed and sanitized was done.. Also, their cleanup after themselves was great.
I put both things at No 1.
Hope I never have to call you again but I will recommend you to anyone that needs this type of service.
I have had poor experiences in the past with independent non franchised restoration companies.
They are not able to be trusted. They take advantage of people when they are in an emergency situation. This is my first time using Service Master and I could not be more pleased!
The professionalism of every one I spoke with throughout my flood clean up was amazing.
They are well trained in there profession. Hats off to them all!
They were easy to work with. Knew what they were doing. Reasonable prices. Kept us informed of what they were doing and called to let us know when they would be back to finish the job. Were very thorough about checking for mold and or moisture.
they were quick to respond, took time to explain what they were going to do and then did what needed to be done in a professional and very though manner. I will highly recommend Andrew and Joe to anyone who asks
You came right away when we flooded, gave us fair advice about estimate, let us “work off” part of the price by drying and cleaning the easier parts like bare concrete, and your final
cost was appropriate according to your estimate. And you were all so pleasant to work with.
Tammy and the entire team were the most professional group we've ever worked with. They made a very trying time less stressful. we truly appreciate the professional quick manner they handled things for us.