The service group was fast, efficient, knowledgeable, and co-ordinated. They quickly clean up the mess in my downstairs bathroom. When they were through it was spic and span.- Looked almost new.
There was a large amount of debris which they efficiently gathered and put into black garbage disposal bags.
A really great job.
One NEGATIVE---- in the laundry room- which is adjacent to the bathroom, the failed to remove the utility sink from the common wall. Our contractor had to remove the sink to replace the wall and found it contained a large amount of black mold. He had to remove the mold, which added to the time and cost of the project.
Otherwise a really outstanding job and the coordinator --Hiram, was very friendly. helpful and knowledgeable, as was everyone on the team.
Thanks to all Charles/Anne
ServiceMaster came to help me very promptly.
I was very pleased with their work. They did an excellent job. The person by the name of John was very pleasant, friendly and explained everything as it was being done. He also explained all the paperwork and documents that I had to sign.
All in all it was a good experience!!
The men working were very polite and I asked them to be careful of surrounding areas in and outside the house and they were very respectful of my request. They lifted their equipment and did not drag them over steps and floors. They worked deligently. Manager Eric Aleman was around often overseeing the work and If I had a question, would call him and if he was busy at another job, returned my calls promptly. He even came by on a Sunday after church services to check things out and turn off the air purifying and dehumidifying machines. Ferdinand was the worker in charge of doing the work after Eric gave the instructions of the job. He was very much on top of things and handled the men very well. Any difficult task, he handled it personally or supervised the men closely. Daniel cleaned the basement and did a very good job. He was quiet, didnt speak much, but did his work as swiftly and efficiently as possible. All the men were very nice and were as careful as they could be in the demolition of the walls and floors. I only noticed the only break they took was lunch and were prompt to returning back to the work. They filled the dumpster of the trash and did not leave any trace of any kind of garbage around.
ServiceMaster responded within 12 hours of request to begin work on a flooded basement and kitchen. They were thorough and used excellent communication.
In particular, John Knapp is an excellent team leader who ensured the project was done correctly.