Roger paid attention to detail, he documented everything, and answered all of my questions. He went over everything that he was doing and why he was doing it. Our home was always clean and neat after he did any work or tear out.
I can only speak thus far - during the water damage and help with the immediate issues - the 2 guys and later the team you sent to pack were great!!!!! - in real time today 3/23/16 we have some hiccups the flooring people there to start on the floor and they can't start the floor because some of the subflooring has been damaged and needs replaced and that has not been done - I am somewhat frustrated /confused/ overwhelmed in that we went last week to pick out the tile and flooring (during this crises with my husband in the HOPSITAL) and the materials were not delivered ahead of time and it is my understanding that it has to sit for 24 hours before it is laid down so that it sets correctly. I am sure you understand that we are in middle of crises - I have 5 kids at home - my husband in hospital for past 12+ days and I have to still work - I have questions about what appears to be a breakdown in communication between service master and the contractors. the flooring people there now have been professional and said that they can't proceed until the subflooring issues is fixed and they can't do the bathrooms until the toilets are pulled and capped - which I discussed with James LAST week and that is not done .... that is my feedback for now
Roger Nagl was dedicated and responsive to our needs. He was always considerate and compassionate to the disruption in our life caused by water damage in our home. He has our appreciation and highest recommendation.
The ladies that provided service at my home were very knowledgeable in the work needed to clean my home. They worked efficiently and thoroughly. They were patient and kind in my time of stress. Thank you!
Tina and Christy worked very hard the whole project. We communicated very well. Tina told me each time what was done & what was next. The two of them very professional and made me feel good about what was being done