Mark has been such an excellent teacher for me as a novice biker. He listens and seems to intuit exactly what I need and provides just the right amount of advice/teaching for me to purchase the right bike, supplies, basic maintenance, etc.
Also it was great to meet Tim at Grass Roots yesterday!
Have a great day everyone!
Susan Landes Beck
Your bike shop is top notch!! The Staff there is so friendly and helpful. I can't say enough about Kevin Rogers. He has always been awesome to work with and just talk to about anything.
I absolutely love my new ibis exie usa. This bike is a climbing rocket ship. The bike was setup perfect.
Thank you Shenandoah Bicycle Company.
Bo Gibson
The staff is super knowledgeable and kind. I'm always pleased with the speed and quality of service they provide! I always find what I'm looking for... and then something else I didn't know I needed haha. Such a great store and community of people!
The shop offered the Trek brand which I was looking for. They were knowledgeable about the line & helped me choose the right one for me. The only complaint I have is that I wasn’t given any operating manuals and couldn’t locate them online. Since this is my first e-bike I need to know more about how it works but so far and what I’ve been able to remember from what was shown to me at the shop it’s a great bike!
I had two 20-inch tubes/tires from my garden cart (that were old and flattened after years of use deflated) replaced.
The job was done within 24 hours. The tech who did the work saw me and commented on the job. As a non-biker, I like the vibe of experiencing the beating heart of the biking community in this area.
Very kind and helpful staff. I am a commuter and not much of a bike fixer so they do everything from my bike tune-ups to changing the handle grips. They have suggested and replaced tires when I was going on a dirt trail trip. I know a lot of racers frequent the shop but everybody feels welcome.
Great support both pre and post bike purchase. Ben and Adam got me dialed in on the new bike and ready to ride. This shop has become a favorite over the years. Thanks Ben and Adam
The service was exceptional. We were welcomed when we first entered the store. The young girl was very helpful and knowledgeable of the product. She remembered me calling about bike tires that we were interested in. Thank you we will suggest your store to others.