The staff is very friendly and helpful, they always know what their talking about. They Never judge what you know and don’t know about the sport, just will help you learn what you don’t know. All around great place.
The mechanic was knowledgeable, he offered me a couple of solutions to the problem I was facing. Everyone was very helpful and respectful. Though perhaps this is superficial, the whole aesthetic of the place is cool. The visibility of the mechanic's station, the wooden floors, the bridge out back, and the big plate glass windows all make it a destination, not just an errand. Love this place!
Great place and staff. I would recommend if you have a bicycle or electric bike problem to check them out . The light on my ebike shorted out and burnt my wiring harness melted every wire on the bike it took 3 mouths to get the parts from China peace by peace ! I took the bike to Shenandoah bike company because I was tired of dealing with ordering parts over seas. I did not buy the ebike at Shenandoah bike company but they where kind enough to help me getting it running again. Thanks again
I love your incredibly knowledgeable and friendly staff. I prize your attentiveness to the details on repairs and maintenance. I appreciate your flexibility, willingness to mail parts to me, willingness to demonstrate how to make adjustments to the bike, etc. Overall, dealing with Shenandoah Bicycle Company is always a pleasant experience.
Kevin was extremely helpful with helping me with a problem with my bike rack to having helpful ideas with a cycling app as well as assisting me with buying products to be able to continue to bike through the cold weather ahead. Thank you for all your help and great service. I will be back for sure.