Best bike shop I've ever been to in the country... hands down! In fact, I am extremely disappointed that a new job offer will have us move out of state so I won't be able to continue to benefit from SBC on a regular basis.
Great bicycle service staff - they know both what they are doing and how to figure out what our particular needs are, rather than simply giving us boiler plate recommendations. They treat our children with real respect, an added bonus.
Great atmosphere and people. Everyone was extremely friendly and helpful when picking out my new Emtb. No pressure to upgrade or spend unnecessary money for what I needed.
Our family rented E bikes for an afternoon. Shenandoah Bicycle Company was great, they reserved bikes for us, gave us advice on a good route, and showed us how to use the bikes. The staff was super nice and the bikes were great. Would highly recommend them!
I spoke and worked with three different folks about my bike to be serviced, and questions about e-bikes. All three were very knowledgeable, personable and answered my “novice-level” questions with helpful and practical answers and suggestions.
Thomas was extremely helpful when I came for
Some advice and hardware for our specialty bike. I appreciate the excellent customer service and expertise they offer!
I found timely help with getting a new tire for my wheelbarrow. First, I spoke to Kevin and after a helpful chat on the phone about my tire (after several calls to other places where I "talked" to AI), I went downtown, got easy parking, and was helped immediately. The cost was reasonable - if not much better than if had bought the tire online or somewhere else. Great store, responsive staff!
Informed sales people. No pressure to buy something you don’t need. If you are thinking of buying a bike online, don’t. You will not have anyone to help with those questions you didn’t anticipate and at Shenandoah they will always be there to answer the phone, ask questions, repair and adjust if needed and get you back on your bike. I’m so glad we made our first e-bike purchase with this company. I’m no youngster and had more questions than the average human, and they were so very helpful and put me at ease.
Dropped an older bike off to do a service check for my daughter. The service was quick and friendly, did a great job, will definitely go back to them for follow up and additional biking needs. Great Job! Thank you!