Professional, friendly service both over the phone and in person (on our shredding site). I like that the driver calls when he gets close so I can be sure to be available when he comes to our location.
I like the fact that I can get service within a week or two with being a business. What is very disappointing though is your new way to request a pick-up. I have to call a number that is not local anymore and get shuffled around a couple of times. Then I am told that I will get a call for the scheduled time and I don't hear back until they show up at my door for pick-up. It would be nice to go back to the old way of calling my local office, they knew me by name when I would call, much simpler.