Jovan Battle is who does the on-site shredding for the municipal court, he is very courteous and professional. If he has had a bad day, we aren't aware; he always seems to be in a great mind set. When I have had to call in and require a change of service date or the service timeframe, the associates are always willing to assist, and process the request without any hassles. With the change from Cintas to Shred-It, I was expecting to have bumps in the road with changes/merges of the two companies, and to my surprise it went very smoothly and their were no issues that arose during that transition period. Very pleased with the service we receive from Shred-It.
Our regular service tech Rusty is the best! He has the best rapport with his customers and he is the face of Shred-It to us so he is Shred-It's BEST ASSET!!! I love the products and service that Shred-It provides. It is great peace-of-mind to know that my documents and data are securely destroyed and honestly without people like Rusty to represent your company I would begin to doubt the credibility and security. But the consistency and presentation directly attributable to Rusty is the reason I feel Shred-It is the most secure choice for document and data destruction.
Since the inception of the new processes - trying to get a change or follow thru is impossible.
The monthly service pick up is always good - the guys who do it are well mannered and work fast.
It is the customer service section that has been difficult.
Try calling in with a problem or a change of time needed or an extra pick up time -
I finally had one person who actually did what she said would do and also went an extra step for us.