You did have great service, but then you changed the day we were picked up, you took away our driver who was personable and knew where things were. We have had a different driver every time who do not know where our bin is, are not personable. The day that our pickup is scheduled is not very helpful as we have more things going on a Monday than a Thursday. Very disappointed that this change was made without notification. Very disappointing.
I've been very happy with your services. The only complaint I have is that the last time I cancelled I was billed anyway. When I called to complain, they said this was normal procedure but they would remove the charge.
i was told originally i would not be billed if I cancelled a pickup. if someone else in my office were paying my bills, as happens in big offices, the bill would have been paid. Therefore, i would not recommend your company to a big firm.
We are given a specific date for pickup, that date holds firm that we can count on the pickup, our contact person (driver) is friendly, quidk to do his job & presentable in his appearance. I was sorry to hear at our last pickup his route has been changed so we won't be seeing him.