The owner and workers are friendly, welcoming, and extremely knowledgable on all things "bicycle". Carli, Ted, and Leon were the ones who specifically stood out in this most recent visit.
Kent was extremely knowledgeable and friendly. I never felt rushed or pressured to buy anything. He gave me some good options and offered to submit a warranty claim on a bike I had bought from another shop that failed to fix the problem despite bringing it to them 3x.
The guys at Sierra Cycle Smith are competent, friendly, and really put the customer first. I purchased and had my bikes service there. They are top tier.
The best quality! Some services are performed on the spot, which was a huge surprise as well as being much appreciated!
Feeling welcomed from the time you enter the building to the time you exit, the sense of community no matter the customers ability’s or riding style is very present. I had lots of questions, Sarah and Forest were kind and answered my questions with great clarity. Thank you!!
Leon and the crew are great. Finding the valve extender I didn’t even know existed was awesome! I will keep bringing my race bikes to this shop. They know what they are doing, and are keeping me going with confidence on my races.
Aaron was very helpful with the special order of a Specialized thru-axle, and the gal (sorry, I don't remember her name) who rang up the purchase for me first thing Saturday morning on 4/25 was very friendly. Also, the thru-axle order came in quickly.
Sierra Cyclesmith is my go to bike shop in Reno. I have been going to them for years for all my bike needs both mountain or road. The staff is always friendly and knowledgeable. They’re really good at what they do!
I highly recommend!
Top of the line products. Staff very capable super helpful. I appreciated staff going extra mile with logistics trying to help me ship my bike. This kind of service will make me want to be a return customer and also spread the word about their quality service.