Yesterday I bought my second e-bike — a Specialized Turbo Levo Alloy — from Sierra Cyclesmith in Reno, NV, and the experience was outstanding.
I already own an e-bike in Europe, but this was my first purchase here in the U.S., and the team made everything easy and smooth. They were incredibly knowledgeable and took the time to walk me through all the details of the Turbo Levo, answer my questions, and make sure the bike was perfectly set up for me.
They also helped me choose the best bike rack for my car and recommended the right accessories without any pressure — just honest, professional advice focused on what actually made sense for my needs.
Great customer service, great atmosphere, and a team that clearly knows and loves bikes. I highly recommend Sierra Cyclesmith to anyone in the Reno area looking for a new bike or e-bike.
Thanks again, guys!
Very friendly yet professional… I want to give prompts to Noah for enlightening me on the technology of these new bikes, and his enthusiasm to answer any questions I may have in the future.
Thank you I won’t take my bikes anywhere else!
Noah and the team are knowledgeable, friendly, and great at what they do!
I recommend them highly for new bikes, swag, repairs, hanging out, any bike needs!
The team at Cyclesmith is top notch and attentive. There is no question they can't answer in an honest and helpful way.
They also support the efforts at Sky Tavern to build the best Bike Park possible!!
Thanks, Guys
Yale Spina
Board Chair
Sky Tavern
A 501c3 Non-Profit
Sports Education Organization
They honored my strange request (switching out wireless shifters for mechanical) without laughing at me (at least, not to my face, lol), shared some good tips for my new bike, and didn't try to "upsell". I've bought from them before and I'll be there in the future
All the guys at Sierra Cyclesmith are very helpful and great to work with. They are all very knowledgeable. If they don't have it in stock, they will get it for you. I can't think of a better bike shop!
I have been biking for 30 plus years. I think this is the best LBS (local bike shop) that I have ever delt with. The staff is friendly and very knowledgeable. I found the pricing on tools and accessories to be very fair. The service department is very responsive and professional. I would recommend this shop without reservation.
Sierra Cyclesmith is hands-down one of the best bike shops around.
Their product selection is always dialed — high-quality parts, great brands, and everything a mountain biker actually wants to use. I’ve never walked in and felt like I had to “settle” for something; they stock the good stuff.
The service is what really keeps me coming back. The crew there knows their bikes, listens to what you actually need, and gets the job done right the first time. Whether it’s helping pick out components, doing a quick fix, or tackling a full tune, they treat every rider with the same level of attention and respect.
They support the local riding community, show up for events, and genuinely care about keeping people stoked on bikes. That’s a rare combo these days.
Highly recommend Sierra Cyclesmith — awesome products, killer service, and great people.
Sierra Cyclesmith not only carries the best lines of bikes and products, their service is unmatched in Reno! Their owner Leon sets the friendly, professional tone and all of the staff are clearly happy to work there. The other thing is this shop is always well-staffed with friendly, knowledgeable people ready to help you when you enter the shop. It's the only place I will go anymore!
- Jesse B. Kalter, Esq.