The team was able to take care of my service request. I was not able to purchase my bike from Sierra due to limited supplies during Covid, but the team has provided excellent service, and I will be purchasing my need rides from you guys!
[NAME REMOVED]
Very open minded and flexible in helping me get the bike I wanted at the Specialized price and working with me to have my son pick it up. Looking forward to this being my son's LBS when he moves to Reno.
The owner and workers are friendly, welcoming, and extremely knowledgable on all things "bicycle". Carli, Ted, and Leon were the ones who specifically stood out in this most recent visit.
Kent was extremely knowledgeable and friendly. I never felt rushed or pressured to buy anything. He gave me some good options and offered to submit a warranty claim on a bike I had bought from another shop that failed to fix the problem despite bringing it to them 3x.
The guys at Sierra Cycle Smith are competent, friendly, and really put the customer first. I purchased and had my bikes service there. They are top tier.
The best quality! Some services are performed on the spot, which was a huge surprise as well as being much appreciated!
Feeling welcomed from the time you enter the building to the time you exit, the sense of community no matter the customers ability’s or riding style is very present. I had lots of questions, Sarah and Forest were kind and answered my questions with great clarity. Thank you!!