From our very 1st contact and our whole time at their store, it was a wonderful experience. The service dept. finished setting up the brakes on my wife's new ebike that we purchased online. The technician thoroughly explained how to operate her ebike. I was very interested in a new ebike, and they showed me the differences in the ones that caught my interest. I test rode couple with their watchful eye, and decided on one with a couple of upgrades. Very informative and helpful through the whole process. Dion & Andrew are very knowledgeable and personable.
Sierra Ebike is amazing!
I spent 2 weeks trying in vain to find a replacement charger for my Ebike. Every bike shop I called had zero interest in helping me when they realized it was not a common charger.
Then I called Sierra Ebike and talked to Andrew. He kept working on finding me the charger till he succeeded. When I reached out to the source, I was informed that I couldn’t even order one myself due to a policy that they don’t sell directly to consumers.
Andrew had to jump through hoops to ensure he could order it for me.
I picked it up yesterday. Thanks to Andrew’s tenacity my Ebike is up and running again.
I figured the end bill reflected the cost plus profit to Sierra Ebike but it was so worth it.
Their customer service is outstanding. The amount of knowledge they have on E bikes is amazing. They educate, help you decide the best options to suit your needs and are just kind, honest people. The entire crew in the store are outstanding!
We had a fabulous experience and we highly recommend Sierra Bikes for all your E bike needs!
Andrew and Dione provided the education we needed in order to make a decision on the purchase of two E Bikes. Andrew took the time we needed to test ride several bikes and made the process fun.
Thank you guys so much. You have created a wonderful business and I will be referring you to friends and family who will be super envious when they see these new bikes!
We appreciated all the great help and information. It helped direct us toward our final decision in which e bike to purchase. You all were very open and friendly and answered all our questions without being pushy at all. A great experience. Thanks
Everyone was very friendly and helpful, even though the computers were down, they were scrambling to accommodate all the customers. I am very happy with my E-bike, glad we came upon your shop!
After many hours of research, selected the Surface 604 Rook, Gray/Black. Features on the "Rook" outclass any other eBike in this price range. Smooth riding and the hub motor assist is a must on hilly terrain. Upgraded battery and slimed tires. Purchased from Sierra eBike, Penn Valley, CA. Andrew and Dion were GREAT during the sales process.
(posted on the Surface 604 website)
The fact that they educate you on what is best for your particular need and want.
Dion and Andrew were a great pleasure to work with. They were very patient and informative and spent time with us showing us all the different Features on the different E bikes and allowing us to operate these different features on different bikes. That allowed us to make the decision of what we felt most comfortable with and the best fit.
The customer service I received was off the charts!
Andrew was unbelievable helpful!! The whole process could have been overwhelming but with Andrew’s knowledge of product, easy going manner and patience it was a fun and exciting experience!
If you have been shopping on-line for an e-bike, then you know how confusing it can be. We were in the same boat. A friend told us about Sierra Ebike, so we desided check them out. We greated by Andrew, he showed my wife and I around the store, the asked us questions about what type of riding we were interested in. After hearing our answers he showed us differed models of bikes and offered to let us demo them. We tried different models. The one that suited es best was the Surface 604 Rook, Andrew and his dad, Dion, answered any questions we had, with no problem. We were there aprox. 2 hours, and left much more educated about Ebikes. I went home and went on-line to see what wsa said about the 604 Rook, I found it was very highly rated by all reviewers, was top choise in it's price range, and had top notch componets. We puchased two Rooks a couple of days later. We are both seniors,and could'nt be happier with our new bikes. If your in the market for an ebike, go see Andrew and Dion at Sierra Ebikes, you won't be disappionted. Steve and [FIRST NAME REMOVED]