Everyone was not just polite but friendly. Interacting with representatives that treat you like a person and not just a task to complete makes the service experience so much better. Thank you for creating a welcoming environment for your customers. Treating us like friends is a great way to keep us coming back.
You have a wide variety of inventory that covers a large price range, giving many options. You are knowledgeable about your products, providing information that helps the consumer make a decision to meet specific needs.
Great customer service, didn't feel we were annoying or wasting their time, they gave us very one on one attention so that we could grasp the details of this important and substantial purchase. If you go in having done some research and establishing a rough budget based on your needs, then you can allow yourself to focus on the bikes features rather than worrying about a price point. Don't be afraid to go in and learn the prices within your needs and then make an appt to return once you've analyzed your needs, no pressure to purchase on the spot. You will feel that they are motivated and excited to sell, but we appreciated that they never shot us down with our concerns as if they weren't valid, but rather they agreed with why we had certain concerns, it always feels refreshing to be validated rather than insulted. There is no stupid question because you personally know how you will use the bike, so there was no intimidation. I've been test riding my new girl and she is the best! It's exactly what i didn't know i needed and each ride is like a new gift to myself!
Sierra Ebikes has an enormous variety of ebikes on premises, which allows them to find the right ebike that anyone could need. Their customer service is so outstanding we felt comfortable purchasing a couple ebikes from them. Then when friends expressed an interest, we suggested they go to Sierra Ebikes. They were so impressed with their selection and customer service, they also purchased a couple bikes. So, be sure you check them out. They are so knowledgeable and helpful, they can help you find whatever fits your needs.