Dion and Andrew, (father & son) are the most customer service oriented business owners I have ever dealt with in any type of transaction! Dion spent almost 4 hours helping my wife and I pick out our ebikes and having us test ride them outside his shop and since then has been quick to help with any adjustments, additional equipment (lights, mirrors, softer seat, etc.) that we've needed. If you want customer service after the sale that is just as good as before the sale then Sierra Ebikes is the place to go!
Everyone was not just polite but friendly. Interacting with representatives that treat you like a person and not just a task to complete makes the service experience so much better. Thank you for creating a welcoming environment for your customers. Treating us like friends is a great way to keep us coming back.
You have a wide variety of inventory that covers a large price range, giving many options. You are knowledgeable about your products, providing information that helps the consumer make a decision to meet specific needs.