Service is nice and competent, works with me to solve any issues with my e-bike I bought from them. I would give a 10, but the location is out of the way for me.
Bought my Ebike Surface 204, I believe 2 yrs ago. At the time went into the shop, no intention of buying a bike. Took this one out for a test ride. Took 15 seconds, I bought it. Loving this bike, may read a bit weird, however I get so much enjoyment from riding, I do love this bike. And, my buddies at Sierra Ebike, have always provided excellent service in keeping my bike maintained, I would highly recommend a bike from these folks, Howie
My husband and I both purchased E-bikes from Sierra E-bikes. We have enjoyed them both at home and when we go camping. Recently my pedal assist stopped working on my E-Bike. Sierra E-Bike was able to send my motor back to Bafang for a sensor replacement. Voila! The bike works great again! They were very responsive and worked as fast as possible to get the fix. Much appreciated! I love my E-bike. (LWW resident.)
Max and the crew took care of the issue with my Surface 604 Shred. Took it out for a test run up Mt Olive gravel section and it performed perfectly. Thank you, Roger