First off, Espin didn't have any bike chargers in stock but these guys did, which is great. More than just "good" customer service. This was great customer service with easy communication. Andrew(?) was friendly and easy to get a hold of, returned my calls. I was very happy with it. Customer service is extremely difficult to find these days but I was not disappointed at all. Great job.
BTW, I am Prepper Princess on youtube so I might throw a shout out in the future.
As alway Sierra ebike has been there to help me! I now live in Hawaii—I get parts, batteries
and tech help at just a phone call away😃🤙. Andrew and Julian are the best!
Mahalo Nui Loa
Having had a rather negative experience from a bike shop in Auburn, my appreciation of the quality of the ebike and the followup service has grown multifold. Really am grateful for the bike, it fits my needs perfectly. Would recommend your shop without hesitation.
The staff are knowledgable about their e-bikes. Every question was answered promptly. Free shipping was included in the sale of the e-bike. They called to make sure the e-bike was delivered on time and not damaged. Follow up assembly questions were answered. An overall great experience during the purchase.
Andrew was a great sales rep. He asked all the right questions to help him with finding the right bike for me.i needed a sole transportation kind of bike I ended up with the espin manta and a few accessories Andrew new his stuff and I'm very happy with what I got and of course I got the protection plan. Thanks again