The staff at Slipping Gears was very friendly and accommodating to our needs. Being out of state travelers, we were in need of a derailleur adjustment on our tandem before traveling home the next morning. Slipping Gears was able to fit us into their schedule and do the job. We are very satisfied customers.
I like the customer service. I love my Aventon bike and hitch rack pro, both of which Slipping Gears carried. I feel confident that my bike is serviced by qualified technicians, therefore I have no worries that my bike is always safe to ride.
I was pleasantly surprised to see that I had a feedback survey awaiting me from your shop as I had intended to send a note as soon as I got back Downeast.
This past Wednesday, I picked up an old, inexpensive Gary Fisher commuter bike on Facebook marketplace.
My first mountain bike was a Gary Fisher back in the eighties in San Francisco. I loved it; it felt like an extension of myself. It got stolen and it broke my heart.
I was in my thirties then; I'm seventy-five now. I know that this Gary won't be the same kind of bike nor will I be the same kind of rider. Still, I am thrilled to have found this bike.
So, when I popped in, moments after getting it, knowing that I couldn't abide those mismatched tires, I thought that I'd probably have to make an appointment or leave it for a spell.
But Richard and the staff treated me no differently than if I'd just bought a three-thousand dollar bike off your floor.
He was kind; the other fella was kind and Richard went right to work changing the tire, checking out my brand new bike, didn't tried to sell me a thing.
Armed with Allen wrenches, they struggled with what looked like an adjustable stem on Gary's handlebar while I strolled around the store and asked if I could take some mug, glass and sticker swag.
It probably seemed greedy--loading up with bling (two of each)--who doesn't like a freebee? I no more needed more mugs and glasses and stickers, but it wasn't greed, really. I just want to remember you; I just want to spread the word, say "I got you a mug...these guys were great. Go there, they'll treat you right".
Because you were great; you were what I admire most: you were kind.
And I am very grateful. Thank you. Very much.
(And Gary thanks you.)
They were friendly, knowledgeable, and extremely patient with my many questions. By the time I left with my new e-bike, I felt I knew everything I needed to know to start riding my bike safely and joyfully.
They have a nice showroom and a great space for test rides.
Corey and Jason are very easy to work with and want what's best for customers. As a teacher who works with student biking, they have helped out every time I have needed assistance.
First visit to this store was a great experience. An associate introduced himself to me when I walked in and gave me lots of information about cycling in the area. He invited me to group rides that Slipping Gears facilitates. I easily found the helmet I was looking for in the store and I felt the price was reasonable.