I like how efficient that repair process is. I did not expect the level of communication for my repair. I was impressed on how Smith's gave me a receipt of how much the repair costs were going to be. I also received text messages, emails, and a reminder phone call the day before my repair was scheduled.
The folks at Smith's Bike Shop are terrific. Friendly, helpful and tuned in to the needs of bikers as they are bike riders themselves. I highly recommend this store for bike service and purchasing accessories and bikes.
Excellent assessment of the problems with the bike, exact cost estimate, polite , helpful with excellent customer service. I am very pleased with the work done e on the bike.
Everyone was super kind. I am not super familiar with bikes and they explained everything to me and helped me understand what was wrong with my bike. I also felt like they charged a fair price for my repairs.
The customer service was excellent! Chris was fantastic. He adjusted the bike numerous times so that it was so comfortable I had to buy it! And I’m so glad I did!