The staff were very friendly and helpful. Selection and quality of the gear was great. I also appreciate how involved the store is in community-raising events.
Jarred was dope. I really appreciated his attention and knowledge about the bikes we explored together. He definitely made me feel confident in my purchase.
Everyone there is pretty knowledgeable about bikes, and their honesty. As in they won’t try to sell you the most expensive bike out there when you’re looking for something a little more basic. Another great thing about Smith’s is how much they are involved in the local community. No other bike shop does as much to make LaCrosse a better place to live for all.
The prompt, personal attention given to me as a customer has always impressed me. I have never had an unsatisfying visit to the shop. I have purchased two bikes from Smith’s. At some point in my advancing age, I look forward to getting an electric bike.
Competent and thorough in all aspects. Explanations of exactly what was done. Being able to get small services done without an appointment. Hours that fit my schedule.
The staff members at Smith's are all very friendly and knowledgeable. I also love that I am able to have them order some specialty items too, even if they're not in stock.