We love General RV. We purchased our Grand Design Influence in the fall and arranged to have it stored until we were ready to use it in the spring. There were some issues with the trailer when we first walked through it. These issues were addressed immediately and done right the first time. The employees that we have worked with have been great. I had a problem with the pin box installation. Either I or the salesperson (he quit after I bought my trailer) had a discussion about changing the pin box. I ordered it and had it installed, only to have the incorrect box installed. Monica stepped in to take care of us. She was awesome. The General Manager was also amazing. They ordered the right pin box, came out to my trailer, and installed it. That is customer service!! I will always recommend General RV. By the way, this is our second purchase from General RV. We are returning satisfied customers.
Both the Salesman and the Service department were incredible. The Service and Financial advisor was very knowledgeable and easy to work with. We paid cash but the Service advisor gave us all options. The Service department was very clean and Organized.