Backup staff helped when assigned service writer was late. Tech scratched our floor and acknowledged and was honest. I appreciated that. Will get repaired when we come back July 7 for some recall work. And I love the coke machine.
Knowledgeable and friendly staff that didn’t push us to spend any more than we wanted to. Quick turnaround and helpful explanations of how to use the trailer and care for it. We got a great trailer for a great price.
Outstanding customer service in the Service Department of General RV. Chris handled everything without hesitation in a professional and friendly manner. Couldn't recommend General RV more highly. Thanks for getting us back on the road!
First trip of the year and the bedroom slide would not retract. Contacted Brinkley, they walked me through manually retracting the slide. We were 2 weeks out of warranty. The customer service rep from Brinkley indicated that he would submit an exception request to have the problem covered by warranty once our dealer diagnosed and submitted a warranty request. I immediately contacted Sarah. She scheduled us for service the next day, which was a Friday. The problem was diagnosed and warranty claim submitted to Brinkley that very day. We had another trip scheduled for the following Friday. Between the great work of General RV Team and Brinkley the needed part was received, installed and all covered under warranty by Friday afternoon. We made our planned trip as scheduled. A big thank you to Sarah, the repair tech, your warranty team and all the folks at Brinkley RV for taking great care of us.
From the first phone call to picking up my RV, everyone in the organization has been professional and very welcoming. 2. I feel that I was treated fairly through the entire process. 3. I had some unusual requests. Management was really understanding and flexible in helping me navigate new water. 4. Thanks to all the employees that made this transition possible.
General RV South Weber gave us incredible sales and service. We received the best deal all around on our new 2026 Brinkley 3200 Z 5th wheel. The whole process was well instrumented and the experience was very satisfying I would recommend GRV SW in a heartbeat. I would like to recognize a few names that made this experience very amenable for us. Pax Jenson (General Manager), Zach (incredible master tech in service) and Scott Becker (awesome on the financial side of the deal). Give them a shot at your next RV purchase!
Overall the trailer buying experience was really good the small issues that popped up on delivery day were resolved in a fair manner and quickly so that we could get out camping
Very patience and understanding group of people. Even the mechanics are willing to drop what they doing and answer questions. Makes me wanted to work here and be part of their team. My wife was looking for a specific motor home and I was surprised that that through working with her, giving time to understand her and what she wants, we were all winners at the end. The dealer got their sales and I have a happy wife.