What an inconvenience it has been and still is. I came in Tuesday 19th around 4. The next morning I went to work early (20th). Later that day I get a message from my husband with a picture of oil in the garage. I’m a flight attendant Out of state for 3 days! I park in an employee parking lot, which no one can get in without a tag, so my husband cannot go in and check on it without me. So oil has been leaking for 3 days! I got back on Friday (22nd) around 10pm. Luckily my husband got off work at the same time to meet me and check on it. He went and bought oil to fill it so I can make it home at least. So we get home and he’s checking it and realized the drain plug was not tighten, like someone did it with their fingers and left it. He also noticed I have a leak in my filter as well. My car is an Lexus IS 250 and he said with that car they need certain tools that obviously they (speeDee) does not have. So today, (23rd) my husband is now taking it to the dealership to fix it because I have to go to work and now with no car. I don’t think they even changed the filter. I will be calling later today when I get a chance to get my full refund. I will not be back so please don’t offer anything. The oil change was so fast I wondered if it was done right. I always go to the dealership and thought it would be quicker to go here but I will never make that mistake again.
This is my third time coming to this speedee & the 1st Time was wonderful. The second time took about 45 mins (which is not speedee) then when they stated my vehicle was finished. The floor boards were not Vaccumed, so I politely asked for them if they could be vaccumed & the older gentleman with a limp said “really?!” & rushed my vaccum job & slammed my door. About a month later I stopped bec my service light came on and cone to find out my oil plug was not placed back correctly which caused my oil to leak. So I had to pay to have more oil added to my car & service light fee. Against my better judgement I returned a third time & this time I mentioned my previous experience & they were speedee this time but my car was still not vaccumed & I didn’t even bother asking. So my score of 6 is very generous