You're generally pretty fast and efficient. My last visit took a little longer than usual because the location seemed unusually busy. And one of the technicians made a (correct) decision to put a lady accompanied by three toddlers ahead of me in the queue. I have absolutely no problem with that.
I thought my service was done well and in as timely a manner as possible under the circumstances.
I was shocked at the price for an oil change. I paid $61. For an oil change. This was WITH the $10 coupon they said I was able to use. I used a synthetic blend of oil. I was at this Location for around 30 min. - if that. I asked what was included and I was told the front of the car would be vacuumed. Good grief. By the way, only the driver’s side was vacuumed. The people were nice but I will never go back. I went home and called Firestone and asked for their prices. $31 - including the coupon. Very disappointing. I feel cheated.
I've done several oil changes in witch after my first one i had oil drip in one of customers driveway and driveway, my truck just turned 30k,meaning there's no leak other than the spill when they take filter and they dont wash the bottom of the truck,I've told them every time to make a note and nothing happened, very disappointed on that and embarrassing ,just did it 2 days ago and the same happened on my driveway.
After my visit, I realized that I had not received
the oil change that I had requested. I always
get the synthetic blend, but instead received
the full synthetic that costs more. I would still
recommend location to others, but urge caution that they look over repair bill before