getting in line was helpful to cut down waiting time and our stylist was actually ahead of schedule. Kaeli was great, and did great on the haircuts we asked for. Personable and easy to talk to.
The stylists are always great, very pleasant, and listen carefully. I've never had a bad experience that way.
My only feedback is when you request a specific stylist, this time it was just stuck on 6 minutes waiting time for about 15 minutes, and never updated. Finally, it updated to 5 minutes, then it was actually a 5 minute wait until the stylist was ready.