I've been getting my haircut by Kristina for close to two years now and she has been awesome every time. A good haircut is (relatively) easy to find, but she brings a personal touch that I've never had outside of a small-town barber shop. She's always remembered my name, prior conversations, etc. The whole team is very friendly, but she is the reason why I keep coming back! (hopefully no one reads this, because then the wait time for her will get even longer... Lol) She's a great asset to that location and the company as a whole, so do your best to hang on to her!
I did the online check in and requested Reshel because she cut my hair last time and did a really great job, my arrival time was 3:13pm. I show up at my scheduled time and when I walked in the lady behind the counter asked if I could wait outside and my stylist would be ready in just a few moments which I was fine with because I understand that they didn’t want too many people inside. I was outside for maybe five minutes before the lady said I could come back in and at this point I figured that I was ready to be seen, however she asked that I take a seat in the lobby while I wait which was okay because I figured maybe Reshel was still finishing up so I didn’t mind. They asked me for my name again to confirm who I was and said I would be up next, then Reshel took back two clients ahead of me, so instead of being impatient I just figured I’d wait until I was called upon despite feeling like I was just shafted in line. Then more people come in and are taken back ahead of me and before I knew it, it’s past 4pm and they ask me what my name was and if I had already checked in which I did online and when I arrived. Then I FINALLY get taken back by a stylist who I didn’t request and was initially going on break but was stopped because someone said I had been sitting there for awhile so she said she would quickly take care of me before she stepped out and you could tell she wanted to go on break because she rushed through my cut and I ended up having to go somewhere else to get it fixed because my fade was uneven and at that point I had waited over an hour past my check in time and didn’t get the stylist I requested so my patience was gone. When I check in online, request a stylist, and I show up at the time I was told to I don’t expect to wait over an hour to be seen nor do I expect to be thrown off to some other stylist that rushes through my cut just so she can go on break just for me to pay someone else to fix it. I’ve been to this location several times before but after this time I’m not certain I want to return nor do I really want to pass out those MVP coupons I was given because why would I recommend a place I had a bad experience at? There are dozens of places to get a cut, so I probably should have gone somewhere else from the start.