The people. Don was amazing. He made me feel like part of the family and not just a customer. He took tied to offer options and recommendations. He was extremely friendly and nice.
I have been a long time customer and over the years and the store changed. With Rosie the business is coming back again. For the longest time the store was going down hill but with Rosie the store manger running the business she is doing an excellent job and I told her that as well. Great job Rosie and well done. Thank you. Jay
Lacey and Rosie are two of the nicest people ever. They both make each of my visits an enjoyable one and the products they have recommend have become a daily part of my morning routine. Very much enjoy coming here and would recommend each of my friends to stop in
Service Quality
I had an absolutely outstanding experience at your location, thanks entirely to Rosie, your store manager. Rosie demonstrated a level of professionalism and maturity that exceeded my expectations, especially it being my first visit to this location. Her responsible approach to managing both customers and staff was immediately apparent.
Technical Expertise
I requested a medium skin fade, which can be particularly challenging with very dark hair like mine. Many stylists struggle with achieving the right blend and gradient on darker hair tones, but Rosie handled my request with remarkable ease and confidence. The fade was executed flawlessly – perfectly blended with no harsh lines or uneven spots. Her technical skill clearly demonstrates extensive training and natural talent.
Product Knowledge & Customer Service
What truly impressed me was Rosie’s commanding knowledge of hair care products and styling techniques. She provided valuable insights about maintaining my cut and recommended products that would work best for my hair type. Her expertise went far beyond just cutting – she understood the science behind different hair textures and growth patterns.
Multitasking & Leadership
Throughout my service, Rosie seamlessly managed multiple customers while maintaining the same high level of attention and care for each person. She coordinated with other staff members, handled scheduling, and ensured every customer felt valued and well-served. Her ability to multitask without compromising quality is a testament to her excellent management skills.
Final Thoughts
Rosie is clearly an asset to your team. Her combination of technical expertise, product knowledge, professional demeanor, and natural leadership abilities creates an exceptional customer experience. I will definitely be returning to this location specifically because of the confidence I have in Rosie’s abilities.
Would I recommend this location to others? Absolutely – specifically because of Rosie’s exceptional service.