Very friendly, she already knew what I wanted. But i really dont know how to descrive what works. I have w wekrd cowlick in the back bottom but she handled everything. She really made me look a lot better than before and what she had left to work with, made it work. (Haha)My gf and coworkers noticed and I stopped wearing a hat. I know I am balding pretty severly. Im really satisfied. Thanks!