I have been a Sports Clips customer for 8 months. My stylist, Veronica, is very warm, friendly and welcoming, and she is careful to give me exactly what I want in style and general appearance. She is an excellent example of what a stylist should be in both appearance and conversation. She has sold me some shampoo and
I do have a question about your telephone system. It does not allow for setting appointments in the future so that one can come in at a mutually convenient day and Recently I used your system to indicate that I wanted to see Veronica on that same day and the system indicated that Veronica was available at 2:00 PM on that day. So I indicated that I would come at that time to see Veronica. When I arrived, Veronica was there and gave me a shampoo and haircut. But she never received a message that I would be coming in. It seems like there is a problem if a stylist is not informed about a customer who thinks his stylist is expecting him. .......Mel Roth