Recent Reviews:
May 6, 2026
F.C.
April 29, 2026
C.P.
As far as service, I have had several great experiences. Albeit, with my personal choice of a stylist at one location on Culver in Irvine, named Veronica. So, I like the option to continue to choose my stylist, I like the reservation system and feedback of "on deck." It seems that as I reflect on the overall market for comparable companies in this price-range......stylist's skills, friendliness, and overall experience.....Most customer's understated experience is definitely silently affected by an undertone of a "rushed quota." In the vain of providing real feedback, I have experienced this rushed feeling with other Sport Clips stylists in locations across different SoCal locations; however, on this visit and others on Culver, I have not sensed a wee-bit of hurried service. Veronica and I am sure others, know how to balance this efficiency push, and not affect the experience for the customer. Not easy for the corporate training, but definitely attainable (because at the end of the quarter, it is sales and returning customers that pass it along word-of-mouth). I am not in customer service, sales, HR, nor training.
With that said, I did find the pricing was unexpectedly high, and left with a glance at a "custom haircut price premium." I can afford it as a professional, but I didn't have custom with a "3 on the sides, finger-length on top" It could be a California premium driven by economic wages and lease rates......but it will silently drive customers away in most markets, even with the demographics in the nearby area. (ARCGis-like analysis will not capture the overpriced feeling of most customers, thus your company needs these feedback loops which is great!)
Why is "Veronica" not motivated to be a manager? Why is this employee/stylist NOT prompted/asked to share/train her coworkers on best practices to provide skill/tips/experience? This is not critical, but maybe worth exploring, with a pilot with this employee..... (disclosure, I have no relationship with this location, employee, manager) Spirit of Excellence and proud of your company and want the best for all American companies to thrive and expand. (We all get good/great feedback, but it is the fine-tuning that I was giving feedback on) Respectfully and keep it up! [FIRST NAME REMOVED] P. [PHONE NUMBER REMOVED]
April 29, 2026
Logan santos
Service was great Michelle who’s a little bit newer stylist cut my grandson‘s hair helped with a new style dealing with his colic
And came up with solutions that kept it shorter and manageable
She was also great, although he’s very well behaved. He was a little restless, and she was awesome at joking around with him and he actually really enjoyed the experience
April 7, 2026
J.F.
April 6, 2026
babak golshahi
April 6, 2026
P.W.
April 4, 2026
Tony Flores
March 20, 2026
R.W.