Ease of check-in, great time estimates and knowledge of where you are in line, and most importantly, someone who listened to my requests, and cut my hair exactly as I requested.
My stylist was friendly and did exactly want I wanted. Took the time to listen to my wants and needs for my haircut. Did not feel like just a number being rushed through the process of getting my haircut.
Made my appointment using the mobile app, drove to the facility, and was next in line. Staff very friendly and we had a pleasant conversation as she cut my hair. It was a pleasant experience.