Its a fun atmosphere and Catrina was great, attentive and had a wonderful spirit and smile after a looooong day at the end of the Memorial Day Monday. Thank you, Catrina!
I've been going to this location for years. Most of the employees are wonderful and do a great job. Catrina was no different today. I do have a complaint though. My intention today (as usual) was for a regular haircut and not the MVP Haircut Experience. At no time did Catrina ask me a preference. Early on, she asked me to step to the back to get my hair fully wet. No mention of the MVP Haircut Experience. She applied shampoo and the hot towel. In the past, the MVP Haircut Experience is usually offered after the cut, and I decline. When I was charged $30 for the Adult Triple Play, I chose not to say anything to Catrina at checkout which was a mistake by me. I'm disappointed that I was blindly up-sold like this. My expectation is for no Sport Clips Haircuts employee to ever do this again to me or anyone else. Poor representation of your business.
It is a very casual atmosphere where one can relax while getting their hair styled. I particularly enjoy the shampoo and scalp massage after my hair is cut.