During my first visit with my son, they never gave me the full service because it was my first visit. My son's haircut didn't turn out well. I asked for a style but he didn't do it.
I appreciate the atmosphere, and the theme. The stylists are good too. Over the years I have only had a few "unsatisfactory" cuts/experiences.
The products you use feel like good quality.
Hair washing is a must for me. I won't get my haircut anyway that doesn't wash out afterwards.
It was disappointing to see employees having conflicts with each other. The lady who was cutting my hair was named Jade and she was luckily very nice and was clearly trying her best to remain peaceful. However, there were other staff members who were being very rude to both Jade and other staff members. It’s extremely unprofessional to have staff rudely speaking to one another especially when it is in front on clients. Whatever issues staff members are having I hope they can resolve, but if they cannot it’d be very beneficial for business if they kept the beef outside of the workplace. My haircut was fantastic as usual but the overall experience was hurt by a needlessly contentious environment.
I scheduled my haircut through the app. The actual wait time was nearly double the wait time expectation set in the app. The hair stylist did not listen to my instructions. I asked for 1/2" scissor cut trim off the top . . . it seems she cut all but 1/2" :-). Maybe there was a miscommunication. This has happened before though, so I am very mindful about clearly communicating my expectations. When my hair does grow back, sorry to say I will be trying a different solution.
The last 3 people that cut my hair were very thoughtful of my instructions, i.e: make pauses every so often asking if it is going in the right direction. Triple play was well done as well.
Kailey in the Orem location is the best! Seriously she has been cutting my hair for some time now and is always friendly and willing to make time to cut my hair, she is the only one that gets it right! Best of the Best!