It was my first time and the staff was very friendly. When they looked at you they smiled, which was a nice change. Usually you walk into a shop and they're straight faced and very direct and if it's your first time, they usually butcher your hair. For someone who travels like me it's hard to get a good cut no matter what you pay. I opted to get the MVP and will look or travel to the nearest Sports Clips if I can get the same service everytime! A+