A ten (10) because I cannot give it an eleven (11). Lindsey at the Pasadena Crossroads, MD location is FABULOUS. She remembers customers' preferences, is always pleasant, and very skilled at what she does. She is an representative for the company.
The stylist was friendly, listened to what my 7 and 9 year old grandsons wanted and they came out with their favorite soccer star haircuts. She was also fast and efficient.
You get a good haircut at a very reasonable price. i don't care for the sports gimmick, but if that's what it takes to make a profit then okay. I wish there were more than 2 cutters there and one day was a 62 minute wait so I walked out. But the girls can only do so much so I understand.