Professional and polite staff - and consistency of haircuts across staff and locations. Only occasionally over the years have I had a disappointing cut.
The ladies are always welcoming, kind, considerate and very good with my disabled brother. Sara has been his stylist several times, she’s great with him. He had a coupon and we forgot to use it as I was so excited by his new look. Sara did an excellent beard trimming and haircut.
The best part is being able to join the “lineup” through the app. With a busy work schedule it can be difficult for me to keep a hair appointment, so having free time and realizing I need a haircut, it’s great knowing I can sign up and head in that direction. Everyone I’ve encountered at the shop is always friendly and helpful.
Mia took the time to talk with me to decide on a slight change in haircut so I didn't lose the wavyness of my longer hair.
Then she did a great job cutting with only scissors, then shampoo and massage. Great experience
Sara at the Forest Hill, Richmond VA location was wonderful with my 6 year old son. She was kind and patient, and also gave him a great haircut. We will be back to see her!