I have only ever had great haircuts and friendly, professional interactions with the stylists at the 400 South location in SLC. Have recommended it to several friends, who now go there two.
My wish: Bring back the double wash for the "Varsity" package. Better than the thumpety thump machine shoulder massage.
You have great staff and I get a great haircut. In SLC at your downtown location store 400 South 600 East Aeorla dies a fabulous job on my hair and is also delightful to interact