I had made an appointment over the phone, got there, only to see i was now bumped back 35 minutes because someone else was taken ahead of me. Without any explanation to me.
I waited... And was satisfied with my haircut and stylist. But it's like to understand the purpose of making an appointment that's not kept, and i received no text despite being set up to do so in my account settings.
The haircut itself was good — I appreciated the stylist’s input and attention to detail. I also enjoyed the online check-in experience. The main areas for improvement: I wasn’t asked if I wanted the MVP upgrade — I was considering declining it because I don’t know that it’s worth the cost, but the stylist just started doing it and I didn’t stop her. I may have been convinced, but I think it’s very important to ask the customer. Next, I think the haircuts are quite expensive. I pay less for a haircut at the boutique barber shop that I used to use before moving to this area and am starting to think that sports clips is charging too much.
I have been a 3.5 year customer of the Sports Clips on Tamiami in Sarasota. I also always check in online. I did so on my last visit and selected one of my three favorite stylist. The app said no wait, so I hustled right down ( 5 minutes). On arrival I was told my stylist had gone to lunch and I would need to wait 30 minutes or use a stylist that was there. I chose to try a new stylist. The stylist informed me she was just covering the store for the day. What a terrible mistake allowing this woman near my hair. As she began to cut my hair, I could tell this was not going well. When I asked her to go a little shorter on top, she apparently pulled out a very short clipper and after the first run over my hair, it was clear that I was going to have no alternative than a complete butch; I mean just short of having my head shaved. This is by no doubt the worst haircut I have had since I was about 10 years old. That's 57 years ago. The worst part is that this haircut cost me 30.00. I think your company owes me at least one free haircut or a reimbursement of my money.