Be honest and up front. Allow tip options that include no tip or customize tip. We make it a point to tip at a minimum standard percent regardless of service. Being given only certain tip amounts that all exceed 20% on your services is not how to gain our business.
When I called the location I was told the services provided are posted and that the services rendered on visit were posted at $27. When I advised that the charge was $30, she stammered. I addition, I find it particularly concerning that your stylist talked a young college student into unnecessary additional services without discussing an associated cost. This client has a buzz cut and simply wanted to clean around the edges. Instead he was given a massage and other unnecessary services then charged more.
I requested a corporate number and was told they didn’t have one. Asked for a manager and was told it would be an extended wait. I looked online and found the customer service number, got voice mail, left a message, and nobody bothered to follow up.
We have paid for services rendered plus a tip above and beyond as it was forced at checkout and chalk it up to a leaning experience for this young man. We will not return. All we hope to accomplish is having someone in a position that is over this store to ensure this isn’t happening to others in this small colllege town.
The store in Wilson, NC is phenomenal. I have been going to this place exclusively for 10 years. I haven't even tried any other place in Wilson. Sheyenne is a wonderful stylist and I always look forward to getting my hair done by her. Please keep up the fantastic work!
This is the only place my grandson has felt comfortable getting his haircut. Everyone is friendly and makes him feel welcome. My only request is maybe offer some back to school cuts. I'm a single mom, with custody of my grandson, and $25.00 is a little much for a 10 year old. Other than that, I am very pleased with Sports Clips and the staff.
Sheyenne is my absolute favorite stylist..she is my go to person for haircuts. Her personality is one of a kind and she makes every visit personal yet professional