I have one complaint. I reserved parking for #1 roof top for July 9th, 2025 and upon arrival there were no spots left due to several spots being blocked off for repairs/construction. I had to improvise to say the least.
Had a flat tire. Was valet parked. Miles, the manager, and Cynthia, the Saturday morning attendant (7/19/25), helped me get my car towed to a local repair shop and save me from having to mess with it after I returned from my trip. I’m now a loyal customer for life. Kudos to both of them.
When I arrived, I had just missed the shuttle. I had plenty of time to get over to the airport though, so I wasn’t worried. A gentleman in a golf cart came by as I was waiting and let me know that they were short on drivers but just deployed another one to come by and get me. The communication was great. I waited maybe another 3 minutes and had a shuttle.
I only use Parking Spot 1.
I appreciate the staff.
There is rarely longer than a ten minute delay in shuttles from the airport. There is rarely longer than a five minute delay in shuttle arrival to get to the airport.
Every shuttle driver is always friendly and helpful.
The elevators and foyers are always clean.
As a woman who mostly parks and travels alone, I always feel safe using Parking Spot 1 and have never had any trouble with my car, parking, or the staff.