The persons driving the vans:
Very friendly and offering help with bags. I love to give them large tips.
This is true no matter time of day. Picking us up after a trans oceanic flight at 4:00am or during rush hour, service is excellent and friendly. Most are very familiar with our parking spots and find them promptly. And then help with our luggage. The on line signup for reservations is convenient and user friendly. Occasionally the electronic reader at exit failed to work. Either the driver or clerk at exit has solved the issues.
We always park at parking spot 3 and normally have great service. We just returned from a trip and the driver that picked us up was very rude. First, he did not even get out of his seat to help us with any bags. Second, he argued with a customer when she asked him a question, which made everyone on the bus uncomfortable. Last, his driving was erratic and unnecessary at that time of night. We always tip, however, this time we did not. We handed him our ticket when we got on and then he passed our car up and then we had to walk. This was the worst experience ever. The white paper said "Jessie H". I am assuming that this was the driver. There was an older couple that was dropped off before us and the lady was a little confused and the driver said, well is this your car or not, but very rudely. Perhaps he needs to stick to the daytime and not drive at night or find a different job.