What I really like the most is the professionalism and respect for my time as a contractor that's on the road more times than not. They have several different ways which they can be contacted. Arrow will contact me if there are any issues with accessing my property. Arrow provides online payments and the customer service, from the field tech up to the billing office, has always been very professional.
I like the efficiency of service when the technician is at my house. I also like the ability to schedule the appointment when it's convenient for me. Overall great customer service which is the total opposite of my previous company Burnham/ Hahn, who had terrible in home and office service.