Your service rep. was pleasant to work with, but was unable to take care of the problem at that time. He contacted the office. I received a call and an appointment is scheduled for tomorrow.
I have used Culligan products for over 20 years in both Florida and Wisconsin. Their products are excellent in terms of reliability and efficiency. I have also found that in the rare event when service is needed, Culligan never quibbles about whose responsibility the repair rests with. They step up when needed. Lately I have contracted with our Culligan dealer to deliver and install salt as needed. Joseph, the delivery guy arrives in a timely manner is courteous and friendly. He even graciously puts up with my overly friendly dogs.
I love being on the delivery plan. No thought on my part. I never run out of salt, never lift a heavy bag of salt and they perform a basic equipment check each time they are here.