I had a question about the fit for our son’s tux. The young woman I spoke to walked me through measuring a tux jacket that he already owned. She then had his ordered jacket altered to fit and it was perfect.
Very competent help on the phone!
The customer service was great! I had pants that did not fit and the chat function was quick and easy to get a new pair sent out. One thing I noticed was that the suits for the pink and caramel were a bit darker than shown on the website. I had not problems with the quality of the suit itself and received compliments on the fit.